What sizes can I buy your tea in?

Most tea comes in 60g bags, which makes about 20 cups (about 3g/1 teaspoon per cup).

Tea tastes the best when it is consumed within 6 months after opening (tea absorbs smell and moisture from its environment), we think the small 60g bags are most suited for general consumption.

For the more 'avid' tea drinkers, we now have a selected range of products that comes in 200g and 1kg bags.

Our teas are usually packed in foil bags, like shown in these pics:

typical packingdifferent size foil bags

Can I get loose leaf in teabags?

Looking for tea bags from the big names like Twinning, Lipton, TWG, or other like Abeya Gold, T2, Dilmah etc? Our specialty is loose leaf tea. You maybe surprised leaf tea is cheaper, tastes better and greater for the environment.

Check out this video -

More on leaf tea vs leaf tea - cheaper and better quality is totally realistic - read more.

Though we don't sell teabagged tea, we do sell a range of easy to use empty tea bags as well as infusers and filters. You can find them in the teaware / filters & teabags section.

Your tea seems more expensive than some other tea sellers. Why is that?

Tea comes in many grades.

Generally speaking our tea is above average grade comparing to other Australian tea suppliers.

The biggest difference is actually the freshness of our tea.

While many large tea suppliers will source most of their tea from European sorting house, so they can buy loads in a mixed cargo in a good low price (ie they buy their herbs, Chinese tea, Japanese green tea and Indian black tea all from one European supplier), we choose to pay a little more and get tea from country of origin to ensure best quality and freshness.

Your Chinese tea is from China. Japanese tea from Japan and so on.

This also reduces carbon footprint. Better for the Planet ;)

So our tea is often imported in small shipments, and we hire Australian staff in our Australian warehouse to hand mix a lot of our artisan blends.

We look at what matters to Australian consumers - freshness, great visual appeal, environmental friendly and doing our bit to help the Australian economy.

Here are a couple of comparison of our teas to other major online tea sellers.

Teascomau tea vs other Australia suppliers 

Our tea is HAND-BLEND, artisan creations, packed to your order. 

I want to send tea to my friend for her birthday. Do you gift wrap?

Share tea with your friends and family! Not sure what to get? Your best place to choose some tea goodies like the leaf tea starter kit and a beauty teapot under the Teaware category.

We are happy to add a nicely handwritten message on the gift card or your packing slip.

The packing slip we send out with all retail orders do not show prices.

How safe is my purchase over the internet?

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

All transactions are performed under 128 Bit SSL Certificate. 

We use one of the world's leading ecommerce platform called Shopify utilising Stripe as our ecommerce payment gateway supplier.

Every payment made on www.teas.com.au is fully secured by using Shopify's high level encryption technology.

When you press the "Confirm Order" button, it will take you to our secure page to enter your credit (or debit) card details. Your bank authorises or declines the transaction and notifies Shopify, who in turn will show you the transaction result. This process takes place in real-time while you wait - typically takes a few seconds.

The pages you are entering your card details starts with the path (URL) https:// instead of http://. This indicates you are in a secure page and your information has been encrypted.

NOTE: if you order has gone through successfully, an order receipt will be emailed to you right away. If you do not receive an email order receipt from us, that means we have not received your order. Please email us if you need help to put the order together - we will be glad to help.

What are your delivery charges?

For your peace in mind, we offer trackable postage for ALL orders.

We normally send small orders and rural delivery orders by eparcel or Australia Post. All other orders are sent by couriers.

International orders are usually sent by registered airmail or courier post.

Postage is calculated by total order gross weight or cubic weight, whichever is greater, and delivery address.

Cubic weight varies greatly - for very chopped up, dense tea, such as Irish Breakfast and Rooibos, 60g nett weight would equal to about 70g cubic weight. However, chamomile, or hibiscus, 60g nett weight would equal about double in cubic weight because the product is very light and "fluffy".

All orders are dispatched from our Sydney warehouse.

All prices and postages in Australian dollars. All postage shown here includes GST.

Can I order using phone or fax?

Yes, we welcome phone and email orders between 10am to 2pm Sydney Australia time, Monday to Friday except public holidays.
However, we take priority in processing online (internet) orders.

If you have ganged up a bunch of tea requests from friends and family and would like to place a large order, you are welcome to email us the list of products you would like to purchase and we can put together the order for you. It is easy!.

What payment options do I have?

  1. We prefer your payment by visa or mastercard*.

  2. You can also pay by direct deposit (bank details shown at the end of the purchasing process, on the order receipt).

  3. Paypal

PLEASE DO NOT SEND CASH OR CHEQUE!

If we do not receive payment within 2 weeks of order placement, the order is subject to cancellation.

*If you are paying by visa or mastercard, you can choose to call us with your credit card details if preferred.

You will be billed by Empiro Pty Ltd. ABN 32106826322.

We only process your order after it has been paid.

How can I check where my order is at?

Once you have finished checkout, there will be an order receipt emailed to you.
A shipping confirmation email will be sent to you once the order has been shipped.
You can check the status of your order by logging into your account.
Question about your order:
Reply to your email order receipt with your question is the best way. Please quote your order number for speedy processing.

How long does it take for my order to be processed and delivered?

We endeavour to process your order AND dispatch within 2-4 working days.

We are constantly replenishing our stocks, keeping them fresh. If there are any issues in your ordered items, we will let you know as soon as practicable.

If you order an item is due to come in, it may be placed into a split order -

  • Split orders are NOT BACKORDERS. We split the items not available yet and place them in PRE-SHIP order.
  • The 2 split orders will have their own postage calculated accordingly. Both order payments are now due in order to secure the stocks for you. 
  • If you have already paid for this order, please note we will reduce the postage for the order that can go now. And a new postage will be included for the preship order to go on its own. 

We don't accept pick up from our warehouse. We are an online tea shop - let us save you the hassle, and deliver to your doorsteps!

Please factor in typical timeframe for the delivery method you have chosen to deliver your shipping address, dispatching from Sydney.

Typical delivery timeframe:
Australia Post delivery timeframe in: http://auspost.com.au/parcels-mail/delivery-areas.html

Question about your order:
Contact Us Now using our online form or reply to your email order receipt.
Please quote your order number for speedy processing.

Are you an Australian company?

Yes we are! We have been selling leaf tea since 2003 through Teas.com.au website. Our head office is in Sydney. Your order will be sent from one of our Australian fulfillment partners depending on your order content. All orders are sent by courier or Australia Post.

Do you ship outside Australia?

Yes – only these countries below. We send by registered airmail for trackability – we want you to get the parcel as much as you do. Postage will be calculated for you during check out. No minimum order.

Australia Greece New Zealand
Austria Hungary Norway
Belgium Iceland Poland
Canada Ireland Portugal
Croatia Italy Singapore
Cyprus Japan Slovenia
Czech Republic Latvia South Korea
Denmark Lithuania Spain
Estonia Luxembourg Sweden
Finland Malta Switzerland
France Monaco United Kingdom
Germany Netherlands United States
Malaysia

You are responsible for any local import duties, taxes charged by your country.

Once your payment has been cleared, please allow 14 working days for the order to arrive. We do not take responsibility for any delays / extra cost in your country caused by the quarantine and customs departments. It is recommended to check your local quarantine regulations before placing your orders. 

What is your order cancellation and goods return policy?

All sales are final.

We do not normally give refunds if you simply change your mind or make a wrong decision.

Questions or comments, please contact us on orders@teas.com.au with your order number.

Any descrepancy please report immediately / within 14 days after receipt of goods.

All returning goods must be accompanied by our goods return form or no refund will be actioned. Please note:

1. Teaware must be returned within 14 days after receipt of goods. Once we check it is in original packaging and in resellable condition, we action refund.

2. Tea would be ONLY refunded if there is a quality issue and the goods cannot be replaced or exchanged.

No refund on postage.

BEFORE returning goods that meets the above condition, please email us with your purchase details including the 6 digits order number and we will provide you with information on how to return the item at no charge to you.

If you require more information about any of our products, please email us (we would be happy to send you larger photos to check out the products).

Will my personal details be used outside www.teas.com.au?

No. We respect the importance of maintaining the privacy of our customers.

We do NOT sell, trade, or give away any information we collect from our members. We welcome your feedback concerning our privacy policy. Please email us to send your comments and questions. We require your email address to send you the email order confirmation and shipping confirmation; and your phone number just in case we need to contact you about your order and you're unreachable by email (eg your email address was not entered correctly).

Wish list / special packing for your event

We source tea and tea accessories from all over the world (no branded tea) and loose leaf quality tea is our specialty. So if you’re looking for something specific, email us. If there is sufficient demand for it, we’ll try to track it down!

Are you planning for a wedding or birthday party or a product launch?

We do lots of custom tea packs for marketing promotions, wedding and special events, so email us with your tea choice, packing size, budget and date and we will see if we can help!